Highlighting issues in society that affect members at work and at home.
Today I am sharing a video from Bob Bardone: How to stay calm in a difficult conversation.
About the video:
Have you wondered how to control your emotions (or how to stay calm) during a difficult conversation? When it comes to mentally preparing for a difficult conversation, there are many tools you can use to ensure the best possible outcome. Watch this video and learn the five essential steps you can use to stay calm during a difficult conversation.
Click here to watch the video.
NOTE: If you would like to learn more about this topic, check out Navigating Difficult Conversations in ALLIANCELearning.ca (use your CUSW username and password to log in).