This week I am sharing an article from Naveed Khan: Conflict in the Workplace – Mediation Can Make Your Team More Efficient.
From the article:
Conflict in the workplace is inevitable when people with different values and opinions come together. That is not always a bad thing, but unaddressed issues will often fester, cause emotional stress and negatively impact the business. Workplace mediation can improve communication and teamwork, reduce stress and prevent disputes from escalating.
When we get into an argument at work, we often look on the surface for the cause of the escalation. It could be a missed deadline that had everyone on edge, a botched meeting or someone getting passed over for a promotion. However, these events are often just the final straw in a much bigger picture.
Click here to read the full article »
NOTE: If you would like to learn more about handling conflict in the workplace, check out a few of the courses in Alliance Learning, including Navigating Difficult Conversations, Effective Listening Skills, and Taking Control of Conflict (use your CUSW username and password to log in).